Company Policies
Frequently asked questions
Here are some common questions about our company.
Replacements
- Only for damaged/incorrect items. Notify us within 7 days with an unedited unboxing video at beyondhampers@gmail.com.
Non-returnable
- Personalized/Customised products.
Non-personalised orders: Refund to original source/UPI. Original-source refunds incur 5% transaction/cancellation fee.
Initiated within 24–48 hrs. of approval; credited in 3–5 working days.
Damaged/missing items: After we verify photos/video, refunds are initiated in 24–48 hrs.; credit in 3–5 working days.
Partial refunds may apply case-by-case for items not in original condition due to reasons beyond our control.
Express (Metros & Tier-1): 2–4 working days
Standard (PAN India): 5–9 working days
No dispatch: Weekends & public holidays
High volume/weather/logistics: May add a few days to delivery
Personalized items: Please add 2–3 working days extra
Logistics delays: Courier/customs delays are outside our control; no refunds for such delays
Tracking: Shipment confirmation with tracking emailed; link activates within 24 hours
Need help? Contact us via email/phone/Instagram
1) Who this applies to
This policy covers visitors, customers, and anyone using beyondhampers.com and our related services (“Services”).
2) What we collect
You give us:
- Name, email, phone, billing & shipping addresses
- Order and payment confirmations (via our payment partners)
- Account details (username, password)
- Things you view/add to cart/Wishlist, and messages you send us
We collect automatically (cookies & similar tech):
- Device, browser, IP, pages viewed, clicks, and how you use the site
We get from partners:
- Platforms that power our store (e.g., Shopify), payment processors, analytics/advertising tools, shipping providers
3) How we use your information
- Fulfil orders & provide service: process payments, ship, handle returns, manage your account, send order updates, enable reviews
- Support & communication: answer questions and improve our Services
- Marketing (optional): send offers by email/SMS/post and show ads online
- Security & fraud prevention and to comply with law and our terms
4) Cookies
We use cookies to run core features, improve the site, and do analytics/ads. You can block or delete cookies in your browser, but some features may not work properly. (For Shopify cookie details, see Shopify’s cookie policy.)
5) When we share data
Only as needed, with:
- Service providers (IT, payments, shipping/fulfilment, support, analytics)
- Business/marketing partners (including Shopify)
- Our affiliates
- Others when you ask/consent, when required by law, or during a business transfer
6) Content you post
Reviews or other content you post publicly can be seen by anyone.
7) Children
Our Services aren’t intended for children. We don’t knowingly collect data from minors or “sell/share” data of users under 16.
8) Security & retention
We use reasonable safeguards, but no system is 100% secure. We keep data only as long as needed for Services, legal duties, and dispute resolution.
9) Your rights & choices (where available)
- Access/Know, Delete, Correct, Portability
- Restrict processing or withdraw consent
-
Opt out of marketing anytime (unsubscribe links)
We may verify your identity and can accept requests via an authorized agent. If we decline, you may appeal by replying to our decision.